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About Topease
Agency ProgramContact and Outreach
Explore FAQs about Tesour and outreach workflows. Learn how Topease supports multi-channel engagement--email, WhatsApp, and social media--while improving deliverability, personalization, and response rates.
How can email performance be tracked?
Users can track delivery, open rates, clicks, and engagement. An AI-generated monthly report provides optimization suggestions for improving inbox performance and campaign effectiveness.
Are WhatsApp messages sent as real chats?
Yes. Messages appear as standard one-to-one chats within WhatsApp, not as bulk or broadcast messages.
How does Tesour WhatsApp integration work?
It supports real-time translation and script templates while syncing all conversations into CRM, converting private chats into structured corporate records.
How does Tesour prevent email spam issues?
It generates multiple variations of the same message using AI, ensuring each recipient receives unique content and improving inbox placement rates.
Does Tesour support multi-channel outreach?
Yes. It provides emails, phone numbers, and social media profiles (including LinkedIn, Facebook, and X), enabling coordinated multi-channel engagement.
How do I find decision-makers for outreach?
Tesour provides access to a 770M+ global contact database, automatically highlighting executives, procurement heads, and supply-chain managers. You can search by company, domain, or job title, and GTminds recommends the most relevant contacts based on your product and market.
What email sending options are available in Tesour?
Three options are available: E-Mail for high inbox delivery, EDM for high-volume campaigns, and direct integration with corporate email systems.
How large and accurate is the Tesour contact database?
Tesour provides access to over 770 million verified global business contacts, searchable by company name, domain, industry keywords, or job title. Data accuracy exceeds 92%, with continuous updates and validation processes maintaining email deliverability rates above 90% and bounce rates below 2%.
What social media data is available and how is it used?
Users can search verified company social media profiles - including LinkedIn, Facebook, and X - via keywords, company names, or locations. This supports multichannel outreach. In addition, associated contact information such as phone numbers can support direct communication channels like WhatsApp.
How can I prioritize which contacts to reach out to first?
Inside Tesour, each contact is tagged with role categories such as CEO, Purchasing Director, or Marketing Manager. You can sort by "Decision-Maker Level" and check email verification status to prioritize high-value, high-deliverability contacts. This helps avoid wasting outreach on low-quality or generic inboxes.
Where can I see all outreach activities for a specific company?
Open the company profile in CRM, then check the Interaction Timeline. It consolidates emails sent via Tesour, WhatsApp conversations, AI-generated follow-ups, and team member notes - giving you a complete view of how the company has been engaged across all channels.
How do I know which outreach channel works best for a specific market?
Tesour provides channel performance statistics by region. In the Email Sending Report you can compare open rates, click-through rates, and reply rates, while WhatsApp usage data shows response speed and engagement. This helps you choose the most effective channel for each country or industry.
How can I ensure my outreach aligns with each prospect's local time zone?
Tesour supports time-zone-based scheduling. When you create an email or multi-round campaign, the system detects the recipient's country and schedules delivery at optimal local hours. You can verify the planned send time in the Campaign Overview before activation.